Identifying hidden risks and bringing a local West Midlands business system back to standard.
A local business in the West Midlands contacted us after finding our company through Google. They already had a well-known national company maintaining their fire alarm system; however, following a recent fire risk assessment, they were advised that improvements were required.
Their existing detectors had reached the end of their 10-year life cycle, and the shop floor was identified as having insufficient fire detection coverage.
What started as a standard upgrade quickly became a critical intervention.
We attended the site to assess the system and provided a clear quotation for the replacement and installation of additional detectors. The client was happy with the proposal, and the works were scheduled and completed efficiently.
During these works, we identified a number of defects within the existing system. These were documented and quoted for, and the client approved the additional remedial works to ensure everything was functioning correctly.
As part of carrying out these remedial works, we undertook a full inspection of the system. It was during this process that we uncovered a critical issue: the existing control panel was not compatible with a number of the installed detection devices.
To work around this, the system had previously been incorrectly wired—something that is not acceptable within fire safety systems and could severely compromise reliability and compliance. We highlighted this issue immediately on a Friday, explaining the risks involved. The client acted quickly, and a new, fully compatible control panel was installed the following Monday to rectify the issue without delay.
To resolve the issue properly, we installed a new, compatible control panel that allowed all devices to be connected correctly and operate as intended. This ensured the entire system was brought back in line with current standards, with all components working together safely and reliably.
The system was fully tested, commissioned, and certified, with all relevant documentation issued in preparation for the client's insurance audit.
System brought back to standard, certified and ready for insurance audits.
New heat and smoke detectors installed with full coverage across the shop floor.
A brand new, fully compatible, and correctly installed control panel.
Identification and rapid correction of a critical defect over a single weekend.
A full maintenance package has now been put in place, ensuring long-term safety and reliability for the business.
Even where systems are regularly maintained, underlying issues can sometimes go unnoticed, particularly where multiple upgrades or changes have been made over time.
We specialise in identifying issues, upgrading systems, and ensuring full compliance for businesses across the West Midlands. Whether you've had a fire risk assessment or just want confidence in your current system, we're happy to help.
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